Connected Libraries

Band 3 Customer Experience Officer – Casuals
Various Libraries within the City of Casey
Casual
Band 3 $35.7792 per hour, plus casual loading
Closing Date: 20/03/2026 05:00 pm
About the Role

Connected Libraries are currently recruiting for a team of casuals to work across our various branches, including Bunjil Place, Cranbourne, Doveton, Endeavour Hills and Hampton Park Libraries. Casual shifts can include day, evenings and Saturday morning shifts. A casual employee can accept a shift with the understanding that there is no firm advance commitment to ongoing work with an agreed pattern of work.

We are ideally looking for highly flexible individuals who can accept shifts with minimal notice, are able to adapt quickly to fast paced working environments and thrive on providing excellent customer service skills with multi-cultural and diverse communities.

You will have:

  • The ability to effectively and efficiently provide friendly customer service
  • Good interpersonal and communication skills with the ability to communicate with all ages across all levels of community
  • Information technology and problem-solving skills in a range of information technology and software tools
  • Demonstrated understanding of the role of public libraries in communities and a community focused approach to service delivery
  • Demonstrated ability to work independently and as part of a team to meet organisational strategic outcomes
  • Year 12 completed or equivalent
  • Public Library experience desirable
  • Driver’s licence

Why Join Us?

At Connected Libraries, we are much more than a book-lending service. We create inclusive spaces, spark curiosity, and connect our community to lifelong learning. You will be part of a network of professionals dedicated to supporting the Victorian Public Library Sector, delivering service excellence and providing professional development.

As part of our team, you’ll enjoy:

  • Attractive remuneration and employee benefits
  • Access to professional development and training
  • A supportive and collaborative work culture that inspires innovation and discovery
  • The opportunity to make a meaningful difference to the lives of our community
How to Apply

Please apply via our website https://www.connectedlibraries.org.au

  • Click apply and answer a questionnaire to address the key selection criteria that is listed in the position description.
  • Upload your resume.
    https://secure.workforceready.com.au/ta/6078731.careers?CareersSearch=&lang=en-AU

For further information contact: Janine Galvin 0409 230 264

At Connected Libraries we embrace our diverse community and encourage applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Connected Libraries will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member. 

Connected Libraries is committed to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for children with zero tolerance for child abuse and harm. 

Employment Documents:
https://www.plv.org.au/wp-content/uploads/2026/02/CL-HR-PD-B3-Customer-Experience-Officer-Casual-2026-Feb.pdf

For all positions see PLV Careers!