You are invited to complete an anonymous online survey exploring workplace violence and aggression in public and academic libraries. This survey is part of a project conducted by Associate Professor Jane Garner on behalf of the Australian Library and Information Association (ALIA), the Australian Public Library Alliance (APLA) and the Council of Australasian University Librarians (CAUL).
You will find two links below each leading to a separate survey. One survey is for Branch, Department, or Unit managers, the other survey is for ‘Front-of House’ and customer service, user-facing staff. Many library workers will be able to answer both surveys if they supervise staff and also have a customer-service role.
The goal of the surveys is to develop an understanding of how public and academic libraries manage occupational violence and aggression incidents, the frequency and nature of these events, and the impact on library workers of these incidents.
The surveys are the first step in a project to understand your experiences of workplace violence and aggression. Once we understand this, we will be able to establish workplace practices to look after you and your staff better.
The research results will also support advocacy efforts across the sector.
The survey will take around 20 minutes to complete. You will not be asked to identify yourself or your library. All the information you include will be completely anonymous. Please note that this survey will ask you about specific incidences of workplace violence and aggression and this may cause you distress. It may be upsetting for you to recall situations at work that you have experienced in the past. If you feel you would rather not take part in the survey for this or any other reason, please disregard this invitation.
If you would like to learn more about, and/or start a survey, please click on the link or links below. Please answer both surveys if you manage staff and have a customer-facing role.
Managers and Supervisors: https://csufobjbs.au1.qualtrics.com/jfe/form/SV_0VTMNxzN4Q9wi2O
Customer Service Staff: https://csufobjbs.au1.qualtrics.com/jfe/form/SV_8p7j3dERFcYGQ06
[Posted on behalf of Jane Garner, Charles Sturt University]