The following are a list of consultants that have worked within the library sector over the years. Please contact the consultants directly for further advice.

 

LeaderShift Pathways – Mary Maddock, Director

Mary is enthusiastic and committed to positively shift individuals, teams and organisations towards their vision.  As a Facilitator, Coach, Experiential Learning Guide and Consultant, Mary’s brain-friendly approach enables people to move from impasse, to insight and action.

Mary is recognised for crafting environments that raise conversational intelligence. She integrates neuroscience as an innovative lens for understanding our human circuitry, with programs and bespoke approaches to support different ways of being and working.

Known for her authentic leadership, Mary cultivates an atmosphere of safety and trust enabling high quality interaction for people to bring their best.

 Areas of Expertise

  • Strategic and forward planning
  • Strategic and cultural alignment
  • Leadership development, coaching and mentoring
  • Team development, coaching and strategy alignment

Contact Details

M: 0438 383 761

E: mary@leadershiftpathways.com.au

W: www.leadershiftpathways.com.au

 


I & J Management Services – Ian Phillips

I & J Management Services is a small consulting company based in Sunbury. Since 2001 we have worked with the public library sector on a wide range of national, state/territory and local projects. Our first-hand experience and research has given us a deep knowledge of the role of public libraries in building individual and community capacity, a thorough knowledge of the way public libraries work, and familiarity with PLV and SLV.

Our work includes:

  • Libraries Building Communities
  • Internet and PC Usage in Victorian Public Libraries
  • Reading and Literacy for All: Strategic Framework
  • Strategic plans, library service reviews and feasibility studies for 20+ library services across Australia (mainly in Victoria)
  • PLV Statistical Survey since 2013-14
  • Facilitation of SLV/PLV planning summits
  • National Public Library Guidelines, Standards and Outcome Measures

 Areas of expertise

  • Strategic and business planning
  • Survey design, development, administration and analysis
  • Statistical collection and analysis
  • Library review and evaluation
  • Workshop facilitation
  • Library sector research
  • Stakeholder consultation (e.g. staff, community, partners, Board/Council)

Contact Details

T: 03 9740 4222 or 0416 207 401

E: ianp@ijman.com.au

W: www.ijman.com.au

 


Murray Consulting and Training – Dr Jan Murray

MCT is a small company based in Victoria, operating throughout Australia and overseas. MCT’s Director Jan Murray has extensive practical experience in local government, state government and non-government sectors in both Australia and the United Kingdom providing a sound basis for her consultancy work. Jan is also an accredited trainer and has been involved in library education for more than 20 years.

Past clients include: National Library of Australia, Ministry of Education Sports and Culture Samoa, Library Board of Victoria, Australian Bureau of Meteorology, Law Library of Victoria, West Gippsland Regional Library Corporation and Chisholm Institute.

We conduct reviews and consultancies for libraries and information centres across all sectors. Areas of expertise include: Library management We conduct reviews and consultancies for libraries and information centres across all sectors. Areas of expertise include: Library management.

Areas of Expertise

  • MCT also designs and delivers training in the following areas:
  • Leadership
  • Human resources management
  • Workplace assessment and training
  • Customer service
  • Collection development
  • Team development
  • Library evaluation

 Contact Details:

T: 0419 509 076 or 03 9592 1465

E: mctjan@outlook.com

W: www.mctjan.com

 


Mach2 Consulting – Mark McKenzie-McHarg

Mach 2 Consulting has a strong track record over the past 27 years working in business and strategic planning in the business, government and not-for-profit sectors. We have a strong appreciation and understanding of the public library and local government sectors. This includes working with councils, regional corporations and with other collaborative and shared services groups.

Through our recent work, we have an acute appreciation of the challenges faced by public libraries in an environment of vastly increased information portability in the digital era.

We have worked extensively in public library-related projects in Victoria and South Australia, including the Business Case for The Victorian Library proposal. We undertake strategic, business and financial planning for libraries. We also work in assessing operating and governance structures within the legislative parameters of you State/territory.

Areas of Expertise

  • Strategic and business planning
  • Financial analysis and reporting
  • Management and governance structures
  • Staff engagement
  • Benchmarking studies
  • Business case development/investment analysis
  • ICT strategy

Contact Details:

E: mach2@yackandandah.com

W: www.mach2consulting.com.au


K2 Planning Pty Ltd – Dr Kate Kerkin

K2 Planning is widely recognized as an industry leader in the planning and development of community infrastructure including libraries. We have worked with clients across inner Melbourne, growth areas and regional areas to develop models for community facilities that respond to the particular needs of local communities and the emerging interests of service providers. We are committed to working with our clients to ensure that the design and location of community facilities responds well to the required service model and emerging social needs in each area.

Areas of Expertise

K2 projects include:

  • Multipurpose facilities that support intergenerational programs and events
  • Models of early learning center’s that also accommodate services such as family counselling and legal aid
  • Planning for new library services and facilities to accommodate youth services and employment and language classes for newly arrived refugees.

Specific library projects include:

  • Preston Library Feasibility Study, Darebin City Council 2019
  • Bayside Library Services and Infrastructure Plan 2015
  • Docklands Community Infrastructure Needs Assessment (Providing an evidence base for the development of the Docklands Library) 2008

 

 

Contact Details

M: 0438 233 323

E: info@k2planning.com.au

W: www.k2planning.com.au


Briarbird – Jonathan Roper

We plan websites so that others can build. We make websites more effective and engaging, and help organisations achieve their goals.

Our focus is on customers, content and technology.

We identify your needs and research your customers. We then work out the mix of content, services and technology required.

Our expert advisers will guide you from planning and research, through to procurement, build and launch.

Areas of Expertise

  • UX design and specification
  • User research, usability testing and evaluation
  • Business and user requirements specification
  • Functional and technical specification
  • Visual design and specification
  • Content strategy, design and specification
  • Project and stakeholder management

Contact Details

T: 03 8679 6499, 0418 510 062

E: jonathan@briarbird.com

W: www.briarbird.com


Kevin Hennah – Library Consultant and Public Speaker

With a focus on strategies to maximise productivity of space, improve presentation and maintain relevance, Kevin Hennah has carried out approximately 2,000 onsite consultations at libraries internationally.

He has delivered keynotes and workshops throughout Australia, New Zealand, Asia, Europe, The UAE, The USA and Canada.

Kevin’s understanding of the operational requirements of libraries is coupled with practical advice that is sensitive to budget restrictions and challenges traditional thinking. He has input into the design of dozens of new libraries internationally and regularly provides guidance on the coordination of self-managed makeovers.

Designing, refurbishing or looking for an injection of fresh ideas on a limited budget? Kevin has a wealth of ideas to share and is passionate about keeping libraries relevant.

Areas of Expertise

  • Guidance on best practice in library design and fit out
  • Innovative visual merchandising strategies for print
  • Collection-specific shelving solutions that are geared to maximising loans
  • Maximising productivity of space
  • Customised signage
  • Integration of technology
  • Seating solutions geared to current and emerging needs of public libraries
  • Contemporary solutions for display & promotion
  • Advice on décor and overall image

Contact Details

M: 0410 562 300

E: kevin@kevinhennah.com.au

W: www.kevinhennah.com.au


Planning for Communities Pty Ltd – Michelle Read

Planning for Communities is a specialist consultancy practice with a proven track record of delivering quality planning services and advice. We pride ourselves on building collaborative working relationships with our clients and supporting informed decision making through our expert research, advice, and strategic support.

We enjoy the challenge of identifying how the social, infrastructure and wellbeing needs of communities can be most effectively met. We have extensive experience working with metropolitan, rural and regional communities and are attuned to the challenges facing different communities.

We assist clients to undertake critical planning projects through research and analysis, consultation and engagement, preparing business and strategic plans and funding strategies, and providing strategic advice.

Areas of Expertise

We have extensive experience in strategic planning for specific service areas including libraries, arts and culture, children, youth and families, recreation and leisure, and older adults.

We have delivered a range of strategic projects for libraries including a Library Strategy and Needs Analysis for Prahran Library for Stonnington City Council, Library Services Benchmarking for Mitchell Shire Council, a Literacy and Learning Plan for Bayside Libraries and a codesign process to expand the Libraries After Dark

We have undertaken a number of projects which look at service co-location and integration including libraries in a community hub setting. We have also assisted several councils to secure government funding for library development projects.

Contact Details

M: 0424 239 850

E: michelle@michelleread.com.au or michelle@planningforcommunities.com.au

W: www.planningforcommunities.com.au


Quest Consulting (Aus) Pty Ltd – Vicki Davidson

Quest Consulting was established 20 years ago and has successfully completed projects for state and local government and not-for-profit organisations in Victoria, New South Wales, Northern Territory and Tasmania. By choice, we have remained a small consulting practice enabling us to work closely with our clients while also having the capacity to gear up for larger projects in partnership with our panel of highly qualified subject experts. Vicki Davidson is Director and owner of Quest Consulting. Vicki’s conceptual ability is highly regarded by clients who engage her on many repeat assignments. She has an ability to communicate with a wide range of people including politicians, stakeholders, customers and staff. Project documentation is always of the highest quality.

 Areas of Expertise

Quest Consulting specialises in strategic planning, service planning and service reviews in complex organisational and political environments. We have extensive experience in consultation in all its forms and are committed to ensuring all voices are heard. We have undertaken many varied library and community learning projects for clients including Bayside, Boroondara, Hume, Knox, Monash, Moonee Valley, Baw Baw, and Whitehorse. Other specialty areas include design and conduct of surveys, financial analysis of services and benchmarking. We are always happy to provide referees to attest to our commitment to clients and to the quality of our work.

Contact Details

T: 03 9534 4779, 0402 129 662

E: Vicki@quest-consulting.com.au

W: www.quest-consulting.com.au

 


Future Tales – Karyn Siegmann Director

Strategy Creativity People

With more than twenty years’ experience in the library information, arts and culture sectors, Karyn’s breadth of experience encompasses strategic library, arts and culture program design, strategic planning, people management, staff training, customer service, administration, and data management within the local government environment.

Karyn is passionate about creating lifelong library customers by managing and adapting library services to meet the needs of customers of all ages, fostering positive social engagement through the development of library environments and providing innovative public programs. Experienced in Human Centred Design and Strategic Foresight processes Karyn can provide a unique insight into planning buildings, services and programs. Able to step into senior roles on short notice Karyn can adapt to new environments and lead staff in challenging times.

People who know Karyn value her special ability to relate warmly to people at all levels, easily generating trust and rapport amongst customers, Council elected members, staff and community.

 Areas of Expertise

  • Strategic planning
  • Building design
  • Leadership
  • Facilitating and MCing

Contact Details

M: 0419 363 557

E: yourfuturetales@gmail.com

 

 


Roger Henshaw Consultancy Services – Roger Henshaw

Established in 2006, Roger Henshaw Consultancy Services [RHCS] provides a broad range of library and cultural services consultancy, coaching and professional development services to local, state and federal government libraries. We understand the challenges libraries face and can help your library remain relevant and agile. Our professionally qualified and highly experienced consultants have many years’ experience across several library sectors and continuously monitor emerging trends in all aspects of service delivery and development. Our research is rigorous; our consultation, professional yet personal; and our reporting, comprehensive and thorough. RHCS provides creative and innovative solutions for all your management concerns, and by observing, reviewing and analysing your practices we can position your library for a more dynamic and relevant future.

Areas of Expertise

  • Strategic planning, coaching and consultancy
  • Scenario planning and building management and team agility
  • Organisational, Service and Infrastructure reviews
  • Staff, customer and community engagement and consultation – face-to-face and online
  • Survey / research project design, implementation and analysis
  • Cultural change management and facilitation
  • Training and coaching in strategic planning, service reviewing and marketing library services
  • Provision of specialist consultancy on all aspects of library service delivery and management

RHCS consultants are members of ALIA, LIANZA and ALA.

Contact Details

T: (02) 8091 1230, 0414 190 133

E: admin@rhcs.com.au

W: www.rhcs.com.au

Our three main consultants are:

 

 

 

 

 

Roger Henshaw (Principal Consultant); Victoria Anderson (Consultant); Steve O’Connor (Associate Consultant)