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Hobsons Bay Libraries (multiple positions)

Position Title: Customer Service Officer/Senior Customer Service Officer

Casual Customer Service Officers (multiple roles) Band 3:  $39.53 per hour (inc. 25% casual loading)

Casual Senior Customer Service Officers (multiple roles) Band 4:  $42.62 per hour (inc. 25% casual loading)

Closing date: 11.45pm on Sunday 20 June 2021

About the Role

Are you an experienced Customer Service professional that is flexible and available at short notice? Hobsons Bay City Council is seeking Casual Customer Service Officers and Casual Senior Customer Service Officers to support the provision of high quality, consistent and effective service to our customers.

These positions require friendly, experienced and helpful professionals to deliver customer centred and responsive services to our community via a range of interaction types including in person, by telephone and online at any Hobsons Bay service centre, library, community hub, call centre or outreach location as allowed for under Council’s Covid safe plan and may also be required to work from home.

In order to be successful in this role you will be flexible, able to work on short notice and have availability to work weekdays, evenings and weekends.

It is an exciting time to join Council’s newly formed Community Learning and Service Centres Department, with internal consultation on a service redesign and new structure currently underway. If interested, successful candidates will also be offered the opportunity to apply for a permanent part time or full time position with the team once the new structure is confirmed.

A copy of each of the position descriptions can be obtained via Hobsons Bay City Council’s website or by contacting our Customer Service team on 1300 179 944. Where a candidate applies for both roles, and is successful in gaining employment in both, shifts will be offered as a Customer Service Officer or a Senior Customer Service officer depending on the shift requirements.

For more information please contact Rebecca Hill, Coordinator Customer Focus or Catherine Borazio, Manager Community Learning and Service Centres on 1300 179 944.

Download a copy of the position descriptions below.

Position Description – Senior Customer Service Officer – Band 4

Position Description – Customer Service Officer – Band 3 

How to Apply

Applications close at 11.45pm on Sunday 20 June 2021 and should include a resume and a cover letter that includes:

  • description of skills and knowledge that you would bring to the role
  • which role/s you are applying for (Customer Service Officer &/or Senior Customer Service Officer)
  • your principal motivation for applying

Please submit your application either by submitting online or posting to:

HR Recruitment
Hobsons Bay City Council
PO Box 21

An automated email will be sent upon receipt of your electronic application. Please re-submit your application if the auto reply has not been received or call (03) 9932 1092 if you are experiencing difficulty.

Note: these positions work across Hobsons Bay Libraries, Community Hubs, Service Centres ( centre) and outreach locations.

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