Your Library

 

Customer Service Officer

Croydon

Permanent Part Time

Permanent, Part time  – 16 hours average per week including 1 in 3 rostered Saturdays (Bayswater)

Wednesday      12noon – 8pm           7.25 hours
Friday          8:45am – 5:30pm        8 hours
Saturday (1 in 3)  9:45am – 12 noon        2.25 hours

Band 3  Level A-D (Dependent on skills and experience)  $65,688 – $72,370 (Dependent on skills and experience) 

Closing Date: 26/04/2026 11:59 pm

 

About the Role

We are seeking a customer‑focused, community‑minded person who enjoys helping people and creating welcoming, safe and inclusive public spaces.

Someone who will contribute to a positive customer experience by providing reliable, high‑quality service and supporting the effective day‑to‑day operation of the branch.

The ideal candidate will be:  
*Passionate about helping people and creating positive experiences. 
*Skilled in customer service with strong communication and problem-solving abilities. 
*Comfortable using technology and supporting others to do the same. 
*Organised, adaptable, and able to manage multiple tasks. 
*Committed to Your Library’s values of equity, inclusion, and innovation. 

Key Selection Criteria
*Demonstrated understanding of customer service excellence in a busy public-facing
environment.
*Strong inter-personal skills, including the ability to respond promptly and courteously to
customers who are accessing a diverse range of services.
*Ability to work in a fast-moving digital environment, and assist members of the public to
utilise Library technology.
*Sound written and verbal communication skills and the ability to engage effectively with
people of all ages and from diverse backgrounds.
* A current Working with Children Check and Driver’s Licence are required (or willingness to obtain).

How to Apply

email
https://www.yourlibrary.vic.gov.au/careers/

For further information contact: Chantell Harriss chantell.harriss@yourlibrary.vic.gov.au 9800 6414

To apply for the role your application must include:
* A cover letter addressing the Key Selection Criteria
* A current resume

We want to make it easy for you to shine! To help all candidates through the application process we’ve put together a simple guide on the Careers Page with tips, steps and what we're looking for.

Your Library reserves its right to exclude from interview applicants if they do not satisfactorily meet the Key Selection Criteria.
Late applications will not be accepted.

Employment Documents:
https://www.plv.org.au/wp-content/uploads/2026/04/Band-3-Customer-Service-Officer-April-2025-11.pdf

For all positions see PLV Careers!