Your Library

 

Technology Support Officer

Lilydale

Permanent Part Time

Permanent, Part time  – 20.25 hours average per week including 1 in 3 rostered Saturdays (Lilydale)

Wednesday        9am – 1pm     4 hours
Thursday          9am – 5:30pm    7.75 hours
Friday           9am – 5:30pm    7.75 hours
Saturday (1 in 3)   9:45am – 12 noon    2.25 hours

Band 4   Level A-D (dependent on skills and experience) $73,281 – $79,619 pro rata (dependent on skills and experience)

Closing Date: 26/04/2026 11:59 pm

 

About the Role

Are you passionate about helping people build confidence in technology? Join the Tech Support team and play a key role in empowering our community to thrive in an increasingly digital world.

As a Tech Support Officer, you will:

* Deliver engaging educational programs to improve patrons’ knowledge of digital library resources and technology use.
* Support and train staff to confidently use technology and promote digital services to the community.
* Work closely with the Technology and Digital Services Lead to implement strategies that achieve our digital literacy goals.
* Provide exceptional customer service and ensure compliance with relevant standards, including Equal Employment Opportunity, Victorian Child Safe Standards, and OH&S.

This is an exciting opportunity to combine technical know-how with community engagement, making a real difference in people’s lives.

We’re seeking someone who is:
* Tech-savvy and passionate about helping others learn.
* Skilled in delivering training or educational programs.
* A strong communicator with excellent problem-solving skills.
* Organised, adaptable, and able to manage multiple priorities.
* Committed to Your Library’s values of equity, inclusion, and innovation.

How to Apply

Email
https://www.yourlibrary.vic.gov.au/careers/

For further information contact: Chantell Harriss chantell.harriss@yourlibrary.vic.gov.au 9800 6414

To apply for the role your application must include:
* A cover letter addressing the Key Selection Criteria
* A current resume

We want to make it easy for you to shine! To help all candidates through the application process we’ve put together a simple guide on the Careers Page with tips, steps and what we're looking for.

Your Library reserves its right to exclude from interview applicants if they do not satisfactorily meet the Key Selection Criteria.
Late applications will not be accepted.

Employment Documents:
https://www.plv.org.au/wp-content/uploads/2026/04/Band-4-Tech-Support-Officer-July-2025-1.pdf

For all positions see PLV Careers!