Your Library

 

Customer Service Officer (CSO)
Belgrave and Healesville
Permanent Part Time

We have 3 positions available

Belgrave
23.5 hours per week + 1 in 3 Saturdays
Wed: 8.45am-5.30pm
Thurs: 8.45am-5.00pm
Fri: 8.45am-5.30pm
1 in 3 Saturdays: 9.45am-1.00pm

Healesville
13 hours per week + 1 in 3 Saturdays
Tues: 8.45am-5.30pm
Wed: 10.00am-3.00pm
1 in 3 Saturdays: 9.45am-1.00pm

Healesville
15.25 hours per week + 1 in 3 Saturdays
Thurs: 11.00am-7.00pm
Fri: 8.45am-5.30pm
1 in 3 Saturdays: 9.45am-1.00pm

Band 3 35 hour A-D (Level will be determined by experience) Hourly rate $36.09 – $39.76
Closing Date: 25/05/2025 11:59 pm

 

About the Role

Your Library Limited is a not-for-profit company limited by guarantee and a cooperative venture of three
outer eastern metropolitan councils – Knox, Maroondah, and Yarra Ranges – serving approximately
435,000 residents on the land of the Wurundjeri people of the Kulin Nation.

We are seeking enthusiastic team members who are keen to ensure that visitors to our branches receive a positive and rewarding customer service experience.

The Customer Service Officer (CSO) is responsible for:
• Delivering customer focussed services consistent with Your Library’s vision, mission and
values
• Knowledgably promoting library products and services including circulation, collections
(information) and community programs.
• Performing a range of rostered library operations that support customers in a self-service
environment.
• Providing support and guidance to customers using the Library’s digital technology and
services.
• Supporting a broad range of community programs and events.
• Understanding and implementing personnel practices, including those related to equal
employment opportunity and occupational health and safety.

How to Apply

Via email
https://www.yourlibrary.com.au/careers/

For further information contact: Emma Jahn [email protected] 0423 294 129

Employment Documents:
https://www.plv.org.au/wp-content/uploads/2025/05/Band-3-Customer-Service-Officer-April-2025-2.pdf

For all positions see PLV Careers!