Your Library
Customer Service Officer
Healesville
Permanent Part Time
16 hours average per week including 1 in 3 rostered Saturdays (Healesville)
Thursday
Friday
Saturday (1 in 3) Healesville 9:45am – 12noon + 1 hour overtime
Band 3 Level A-D (Dependent on skills and experience) $67,363 – $74,216 pro rata
Closing Date: 17/08/2026 11:59 pm
About the Role
As a Customer Service Officer, you will:
* Provide friendly, customer-focused service that reflects Your Library’s vision and values.
* Promote and assist customers with library collections, programs, and digital services.
* Support a self-service environment and help customers confidently use technology.
* Contribute to community programs and events that inspire learning and connection.
* Ensure a safe, welcoming, and inclusive space for all.
This is a great opportunity to work in a dynamic, community-focused organisation where every day brings new opportunities to make a difference.
How to Apply
Email
https://www.yourlibrary.vic.gov.au/careers/
For further information contact: Emma Jahn, Regional Manager on 9800 6440 emma.jahn@yourlibrary.vic.gov.au 98006440
Are you passionate about helping people and creating positive experiences? Join Your Library as a Customer Service Officer and play an important role in delivering exceptional service to our diverse community.
We’re seeking someone who is:
* Passionate about helping people and creating positive experiences.
* Skilled in customer service with strong communication and problem-solving abilities.
* Comfortable using technology and supporting others to do the same.
* Organised, adaptable, and able to manage multiple tasks.
* Committed to Your Library’s values of equity, inclusion, and innovation.
Employment Documents:
https://www.plv.org.au/wp-content/uploads/2026/08/Band-3-Customer-Service-Officer-April-2025-14.pdf
For all positions see PLV Careers!