Brimbank Libraries


Senior Library Services & Programs Officer – Community IT

Brimbank Community and Civic Centre

Permanent Full Time
Band 6A AUD $91,228.42 – $98,932.02

Closing Date: 22/12/2023 11:45 pm


About the Role

Senior Library Services and Programs Officer – Community IT

Full time (permanent)

Band 6

About Brimbank Libraries

We are a dynamic public library service in the west with over two million visits each year.

Brimbank Libraries offer a range of services and programs to the community to support lifelong learning, literacy and community development.

The libraries are based at Sunshine, St Albans, Deer Park, Sydenham and Keilor.

About the role
Senior Library Services and Programs Officer Community IT (SLSPO – CIT) are senior team members in branch libraries responsible for the delivery of face-to-face customer service and operations.

With a customer first focus, this position has a lead role in supporting and developing library IT systems, leading innovative community IT projects, as well as developing and delivering training to both staff and community members.

The role has a strong emphasis on encouraging and fostering engagement with technology to develop a user focused experience for Brimbank’s diverse community.

This position will work from one of the five library branches undertaking general library duties including direct customer service and when required act as the Officer in Charge. Hours worked may be allocated across the service and will include evening and weekend shifts.

This role will also be responsible for handling after hour service calls on a rotational basis.

This position is an exceptional opportunity to work and grow in a dynamic library serving a diverse community.

The key responsibilities for this position are:

Community IT
Research and implement IT projects as identified in the annual library IT plan, working with community and internal stakeholders to determine key features and functionality required in new or emerging technologies.
Develop and deliver programs, training and documentation to increase staff technology and information literacy skills.
Support focus teams to utilise technology for community programming.
Support and troubleshoot library IT equipment and systems.
Support the management of web content and online presence.

Senior Library Officer

As part of the senior branch team, collegially work together to provide leadership to staff in the delivery of library services, operations and programs
Assist in the maintenance of library collections
Provide information services for customers including readers advising and information retrieval
Promote and recommend library resources to meet customer needs
Provide IT support to customers and troubleshoot technology
Participate in general library duties including opening/closing procedures, shelving, tidying and other general tasks
Undertake other duties appropriate to the position as required
Undertake training of staff in relevant procedures, policies and services as required

This is a permanent, full-time position at a Band 6 level (35 hours per week) with an RDO fortnight. It includes weekly evening shifts, one Saturday shift in four weeks and rostered Sunday shifts.

About You

You will have a Bachelor's degree or higher in Librarianship, Information technology and / or a related IT field with the ability to thrive in an environment with constant public contact with people from all backgrounds and age groups.

You will have exceptional ICT and communication skills including the ability to establish and maintain effective working relationships, interact with members of the community and the ability to provide technology training to staff and community.

Experience in public libraries is desirable.

What you'll need to succeed

Demonstrated experience in project management skills with an ability to manage vendors, work effectively in a team setting and prioritise own tasks
Demonstrated IT knowledge with skills in problem solving in an online and systems environment
Demonstrate a commitment to customer service and an enthusiasm for identifying new opportunities to enhance library services
Proven stakeholder engagement and communication skills, able to engage with people of all ages and able to assist people who have English as a second language
Proven ability to thrive in a busy environment working with a diverse community
Proven ability to demonstrate positive attitude, excellent interpersonal skills, cultural sensitivity and a sense of humour in working with customers, co-workers and community
Demonstrated experience in developing, delivering, evaluating and reviewing technology based programs and events.

How to apply

Apply online and provide a cover letter, resume and a response to the key selection criteria (these are on the last page of the position description).

All successful candidates must have a Working with Children check and undergo a Police check

For further information contact Ayden Said on 9249 4178 or Kristin Zdravkovski on 9249 4173

How to Apply

For further information contact: Ayden Said 92494178

Employment Documents:

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