Brimbank Libraries


Library Customer Service Officer – Aboriginal / Torres Strait Islander identified (PN10075)

Brimbank Libraries

Permanent Part Time

28 hours per week

Library Band 4A, 28 Hour Week $66470.74 – $71279.12 Pro rata

Closing Date: 19/02/2023 12:00 am


About the Role

About Brimbank Libraries

The Brimbank City Council acknowledges the Traditional Custodians of its land the Bunurong and Wurundjeri people. We pay our respects to their Elders both past and present. We are committed to working towards reconciliation and to Closing the Gap as well as to being a culturally competent and capable service.

Brimbank Libraries is a dynamic public library service in Melbourne’s western suburbs delivering a range of services and programs to the community to support lifelong learning, literacy and community development.

Libraries are based at Deer Park, Keilor, St Albans, Sunshine and Sydenham.
Our staff team provides customer service, resources and programs aimed at meeting the needs and interests for all in the community.

About the role

We are looking for a customer focused Aboriginal / Torres Strait Islander person who has a passion for working with the community.
The position provides friendly and welcoming face to face customer service. This can range helping to find information, use technology and find a great book to read or deliver a program.
Hours are spread across the week and include a late shift to 8pm and an additional Saturday each 4 weeks. Additional Sunday shifts are available. Staff are required to work at any of our library locations.

About You

You will be of Aboriginal Australian and/or Torres Strait Islander descent.

You will be a team player who has an ability to develop and nurture strong relationships and enthusiasm to take on new challenges.

You will have competent computer skills including experience in data and record management and Microsoft Office Suite

You will have a passion for delivering customer focused service to Brimbank’s diverse community

In return we offer our employees real and meaningful benefits such as:

Being part of an inclusive team, who are committed to providing a library service that meets the needs and interests of the community.
Permanent role
Mentoring and training support

How to apply
We will be holding an information session about the position.
Apply online attaching a cover letter, your resume and a response to the key selection criteria below

Ability to work in accordance with our values and behaviours
Aboriginal and/or Torres Strait Islander person
Ability to provide customer service to a culturally diverse community in a busy and changing environment
Demonstrated ability and interest in delivering library programs to community members of all age groups
Problems solving skills and an understanding on how to manage conflict / difficult customers
Ability to work in a team environment
Ability to support customers in the use of technology
Ability to promote a reading culture
All successful candidates must have a Working with Children and undergo a Police check.

For further information contact Pam Giumarra, Senior Library Services Coordinator on 9249 4170 or Kristin Zdravkovski on 9249 4173

How to Apply

via council website

For further information contact: Kristin Zdravkovski 9249 4173

Employment Documents:

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